Introduction
Round the Clock Window Repairs respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it, how long we keep it and the rights available to you.
Who we are
Round the Clock Window Repairs is a sole-trader window repair business serving Halesowen and surrounding areas.
Website: https://roundtheclockwindowrepairs.co.uk
Email: contact@roundtheclockwindowrepairs.co.uk
Telephone: 07777 113274
For data-protection purposes, Round the Clock Window Repairs is responsible for the personal information described in this policy.
Information we collect
We may collect the following information when you contact us, request a callback or ask for a quotation:
• Your name
• Your email address
• Your telephone number
• Your address or the location of the proposed work
• Details of the window or door problem
• Your preferred callback time
• Photographs and files you choose to upload
• Messages and other correspondence
• Technical information used for website security, such as your IP address, browser and device information
Please do not upload photographs containing people or personal information unless this is necessary and you have permission to share them.
How we use your information
We use your information to:
• Respond to enquiries and callback requests
• Assess repair requirements and prepare quotations
• Arrange appointments and provide requested services
• Communicate about ongoing or completed work
• Maintain customer, quotation, invoice and warranty records
• Handle payments, complaints or legal claims
• Protect the website and its forms from spam, fraud and abuse
• Meet our accounting, tax and other legal obligations
We do not sell your personal information or use contact-form details for unrelated marketing.
Our lawful bases
We normally process enquiry, quotation and customer information because it is necessary to take steps at your request before entering into a contract or to perform an agreed contract.
We may also process information where necessary to comply with legal obligations, including accounting and tax requirements.
Where appropriate, we may rely on our legitimate interests in operating and protecting the business, maintaining accurate records, preventing misuse and handling or defending legal claims. We only do this where those interests are not overridden by your rights and interests.
Photograph and file uploads
We only share personal information where reasonably necessary. This may include:
• Our website-hosting and email providers
• Website form and security-service providers
• Suppliers or subcontractors where needed to assess or complete work
• Accountants, insurers or professional advisers
• Government bodies, regulators, courts or law-enforcement authorities where required by law
These organisations may only use the information for the relevant service or legal purpose.
Website forms and Cloudflare Turnstile
Our forms are provided through WordPress and Forminator. Form submissions may be stored in the secure WordPress database and sent to us by email.
We use Cloudflare Turnstile to distinguish genuine visitors from automated spam and abuse. Cloudflare may process technical information such as IP address, browser and device data to perform this security check. Cloudflare’s own privacy policy applies to its processing.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Cookies
This website may use cookies or similar technologies that are necessary for security, form operation and basic website functionality.
We do not currently use information submitted through our forms for advertising. If optional analytics or advertising cookies are introduced, this policy and the website’s cookie controls will be updated where required.
How long we keep information
We keep personal information only for as long as reasonably necessary.
Enquiries that do not become confirmed work are normally retained for up to 12 months.
Customer, job, quotation, invoice, payment and warranty records may normally be retained for up to six years where needed for accounting, tax, warranty or legal purposes.
Information may be retained for longer where required by law or where necessary to establish, exercise or defend a legal claim. Information that is no longer required will be securely deleted or anonymised.
Your data-protection rights
Depending on the circumstances, you may have the right to:
• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information
• Ask us to restrict how information is used
• Object to certain uses of your information
• Request transfer of information where applicable
• Withdraw consent where processing relies upon consent
These rights are not absolute and legal exceptions may apply. To make a request, email contact@roundtheclockwindowrepairs.co.uk.
You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk.
Security and international processing
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure.
Some website, email or security providers may process information outside the United Kingdom. Where this occurs, we rely on the safeguards required by applicable data-protection law.
Changes and contact
We may update this privacy policy when our website, services or legal obligations change. The latest version will always be published on this page.
Questions about this policy or the use of your personal information should be sent to:
Email: contact@roundtheclockwindowrepairs.co.uk
Telephone: 07777 113274